CUSTOMER RESEARCH

Voice of Customer Feedback Intelligence

Turn scattered customer feedback into measurable business intelligence.

Customer feedback is scattered across surveys, support tickets, reviews, NPS responses, emails, chat logs, CRM notes, call transcripts, and social exports. Most companies only analyze small samples because manually organizing thousands of comments takes too long. Steeped AI transforms every customer interaction into measurable business intelligence. Upload structured and unstructured feedback to automatically identify emerging product issues, feature requests, pricing concerns, competitive comparisons, churn drivers, and customer sentiment at scale.

Instead of reading thousands of comments individually, teams can instantly quantify which topics matter most, discover which customer segments experience each issue, and understand which themes predict retention, satisfaction, and revenue. Every finding is backed by exact calculations, statistical validation, and research-grade citations so product, customer success, and executive teams can confidently prioritize improvements.

DISCOVER

Talk to Feedback for Insights

top churn driversmost requested features

What frustrates customers most about onboarding?|

Find Insights

• 34% of "support tickets" mentioned "confusing setup"

• 19% of "reviews" requested "bulk export"

Rank What Matters with Eureka Score

See which themes are the most relevant, predictive, and surprising with Steeped AI's AI + ML "Eureka Score." Instead of guessing which complaints matter, drill into detailed diagnostics to understand exactly why each feedback theme earned its score and how strongly it predicts churn, satisfaction, and revenue.

1.churn_reason

● High Insight Urgency

AI Score Highlight: This column has findings in the upper ranges of relevance score.

Finding Highlight: 41% of "canceled_account" records mentioned "missing_integrations"

Highlight Reason: Missing integrations is the top churn driver among enterprise accounts, signaling a gap between roadmap and customer needs.

More Value Findings:

• 41% of "churn_reason" records were "missing_integrations"

• 28% of "churn_reason" records were "pricing_too_high"

• 16% of "churn_reason" records were "poor_support"

AI Topic Mapping

Use Steeped AI's AI topic mapping to surface nuanced concepts generic sentiment tools miss, like quiet frustration, feature requests, pricing objections, and competitor comparisons. Quantify every theme at scale and measure how strongly it predicts retention and satisfaction, so you can prioritize the improvements with the greatest impact.

AI Audio Transcription

Pair feedback analysis with Steeped AI's audio transcription to turn customer calls, interviews, and testimonials into clean, structured text. Crosstalk and filler are stripped automatically, so every recorded conversation becomes analyzable feedback ready for topic mapping and quantification.

Findings You Can Trust

Every theme is quantified with exact counts, statistical validation, and research-grade citations. Select the findings that matter and build board-ready reports that show product, customer success, and executive teams precisely which segments experience each issue, backed by math instead of anecdotes.

Base Column

feedback_topic ▾

Value Column

segment ▾

Base Column feedback_topic ×Value Column ×

38%offeedback_topic=confusing_onboarding

select for report

surprising score

100%

confusing count

3,204

total count

9,610

see examples

24%offeedback_topic=wants_integrations

select for report

surprising score

79%

wants count

2,110

total count

9,610

see examples

The insights are already in your data.

Ask your data anything. Get real findings ranked by impact, with AI reports your team can present and share on the spot.