Customer Support & Help Desk Intelligence
Turn scattered support data into one searchable intelligence layer.
Upload support tickets, chat logs, and call recordings, and Steeped AI turns scattered service data into a single searchable intelligence layer. Audio transcription cleans and structures call recordings automatically, stripping crosstalk and filler so every conversation becomes analyzable text. Custom topic mapping surfaces concepts keyword search misses, like quiet frustration or comparison shopping against a competitor, and quantifies how often each appears.
Enterprise search gives agents instant, cited answers pulled from years of prior tickets instead of scattered folders. Journey mapping connects every touchpoint from first contact to resolution into one measurable story. University-grade statistical testing confirms which issue types actually drive churn and escalations, not just correlate with them. The Eureka Score ranks findings by impact, so support leaders know exactly which fixes move retention first.
AI Audio Transcription
Use Steeped AI's audio transcription to convert support calls into clean, structured text ready for analysis. Crosstalk, hold music, and filler are stripped automatically, so thousands of hours of recordings become searchable, quantifiable conversations instead of unopened audio files.
AI Topic Mapping
Use Steeped AI's AI topic mapping to surface concepts like quiet frustration or competitor comparison shopping that keyword-based ticket tagging misses. Quantify how often each theme appears across tickets, chats, and calls so support leaders act on what customers actually mean, not just the words they use.
Enterprise RAG & Custom Search
Give agents instant, cited answers with Steeped AI's enterprise search engines. Instead of digging through scattered folders, agents ask a question in plain language and get the exact resolution pulled from years of prior tickets, complete with the citation, so answers stay fast and consistent.
Customer Journey Mapping
Apply Steeped AI's journey mapping to connect every touchpoint from first contact to resolution into one measurable story. See exactly where tickets stall, which handoffs create friction, and how each stage moves CSAT, so you fix the moments that actually lose customers.
The insights are already in your data.
Ask your data anything. Get real findings ranked by impact, with AI reports your team can present and share on the spot.